Privacy Policy

Effective Date: June 2026

CAS Crime Scene Cleaning ("we", "our", "us") is committed to protecting your privacy and handling your personal information with care, professionalism and confidentiality. We understand the sensitive nature of the services we provide and are committed to maintaining the privacy of every client.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

Personal information is information that identifies you or could reasonably identify you.

Depending on the services you require, we may collect information including:

Full name
Address
Phone number
Email address
Property location
Details relating to your enquiry or service request
Payment or invoicing information
Any information you voluntarily provide to us

How We Collect Your Information

We may collect your information when you:

Contact us via our website
Submit an online enquiry
Call or email us
Request a quote
Engage our cleaning or remediation services
Interact with us through social media
Communicate with us during or after service delivery

Our website may also collect limited technical information through cookies and analytics tools to improve website performance.

Why We Collect Your Information

We collect personal information to:

Respond to enquiries
Provide quotations
Deliver our services
Communicate regarding appointments
Prepare invoices
Improve our services
Comply with legal obligations

Where appropriate, we may also use your information to send service updates or company news. You can opt out of these communications at any time.

Confidentiality

Due to the nature of trauma, biohazard and crime scene cleaning, all client information is treated with the highest level of confidentiality.

We do not disclose details relating to our clients, their properties or the circumstances surrounding any service unless required by law or with the client's consent.

Disclosure of Personal Information

We may disclose your information only where necessary, including:

To contractors or suppliers assisting in service delivery
To payment processors
Where required by law
Where you have provided consent

We do not sell or rent your personal information to third parties.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information is stored securely using appropriate physical and electronic security measures.

When information is no longer required, it is securely destroyed or permanently de-identified where appropriate.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or request corrections if the information is inaccurate or out of date.

To protect your privacy, we may ask you to verify your identity before releasing information.

Website Cookies

Our website may use cookies and analytics software to understand website traffic and improve user experience.

Cookies do not personally identify visitors but may collect anonymous browsing information.

You can disable cookies through your browser settings if preferred.

Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Policy or would like to access or correct your personal information, please contact us.

CAS Crime Scene Cleaning

South Australia

Email: casservices1@bigpond.com

Phone: 0412 307 158